What is the first step in the troubleshooting process for a system?

The first step in the troubleshooting process is to identify the problem or symptom. This initial step is crucial because it allows a technician or engineer to understand what malfunction or issue is occurring within the system. By clearly defining the symptoms observed, the technician can narrow down potential causes and methods of resolution.

Identifying the problem sets the stage for all subsequent actions in the troubleshooting process, such as checking power supplies, testing components, or consulting with colleagues. Without a clear understanding of the issue at hand, efforts to fix the problem may be misdirected, leading to inefficient use of time and resources. Thus, establishing a clear diagnosis from the outset ensures a more systematic and effective approach to resolving the issue.